FAQ
FAQ
Below you’ll find some of the most frequently asked questions about APER Bikes and our products. If you still can’t find the answer you’re looking for, feel free to Contact Us
Q: Where are your products made?
A: All our products are designed and manufactured in-house at our workshop in Patra, Greece, ensuring top quality and attention to detail.
Q: Do your products come with a warranty?
A: Yes! We offer a 5-year warranty on frames and frame components. Our Crash Replacement Program provides discounted replacements for frame damage, valid up to 5 years from purchase.
Q: Can I exchange my bike for a different color, size, or model?
A: Direct exchanges aren’t available, but our team can help you explore options to get the bike or configuration that fits your needs.
Q: Can I return or cancel my order?
A: Unfortunately APER Bikes does not offer a return or a cancellation policy. Please contact our support team if you have questions about your order.
Q: How can I stay updated on new products?
A: We’re always active on Instagram and Facebook, sharing the latest products, design updates, and behind-the-scenes insights. You can also sign up for our newsletter on our website to receive updates directly to your inbox.
Q: How can I contact APER Bikes for support?
A: For any questions, technical support, or assistance with your bike, reach out to us via our email at [email protected] or the contact form on our website. Our team is ready to help with product guidance, maintenance tips, and more.
Q: How should I maintain my APER Bike?
A: Regular maintenance is key to keeping your bike performing at its best. We recommend cleaning your frame after rides. Special care should be paid to properly lubricate the rising pivot rail after every ride and/or wash.
Neglecting to lubricate your rising pivot rail can lead to accelerated wear and tear of the rail and its bearings. Proper lubrication ensures the smooth operation of the Rising Pivot system and extends its lifespan. It also guarantees that your bike continues to perform at its best, providing you with a superior riding experience.
It’s highly recommended to consult with a specialized MTB bike shop or technician for precise adjustments. They have the expertise and tools to fine-tune your bike to your specific riding style and preferences.